Account Manager

Permanent employee, Full-time · Berlin

About us
At ctrl QS we address the challenges faced by global brands when operating their digital activities worldwide. Offering a specialized range of services, we achieve operational excellence internationally to go hand in hand with advancing technology. Our track record of achievements is based on the contribution of every team member and has resulted in close and trusting relationships with our clients who see us as part of their team. 
Working at ctrl QS is to be at the forefront of the world’s corporate digital transformation. Located in the heart of Berlin, we steer international digital activities for some of the world’s top global brands like NIVEA, Montblanc, IWC Schaffhausen, GROHE and la prairie. We are unique in our positioning focusing on what we do best.
A job with us combines working in a fast-paced professional environment and being part of a young-spirited, agile, collaborative, and multicultural team of about 90 team members from over 30 nations. Our working language is English. 
We are continuously learning and growing, offering careers in a wide variety of directions with the possibility to develop and take on new responsibilities quickly. Our account teams consist of Account Managers and Directors, Project and Content Managers, Rollout Managers, International Support Specialists, Technical Experts as well as Trainers. Our success is based on sustainable and healthy growth and we put our team, values and client satisfaction first.





What you´ll do
  • Client relationship management. Manage ongoing client and partner relationship for your account with a focus on building and maintaining trusting and long-term relations. Lead regular meetings, calls and jour-fixes. Prepare and participate in pitch, consulting and other strategic presentations.
  • Account strategy. Develop the strategy for your account in alignment with your Account Director and the agency leadership team. Define account objectives and goals ensuring the account activity feeds into our clients’ business objectives. 
  • Operations. Ensure appropriate project and task planning on your account with clearly defined roles and responsibilities for all team members. Facilitate smooth daily operations and support with a hands-on approach when needed. 
  • Team management. Manage and lead the team on your account. Support and coach team members with their work, provide regular feedback and conduct review and development talks. Support in recruiting and interviewing and ensure new team members are brought on board smoothly. 
  • Planning and budgeting. You will manage account budgets and take over responsibility for timely budget and team planning. You evaluate short and medium-term team needs and always ensure regular and accurate reporting and invoicing.
  • Learning. Foster learning and personal development within your teams. Bring your own experience, knowledge and expertise to the teams. Follow trends, build up new knowledge and bring it into the company.
What you can offer
  • Digital savviness. You understand the challenges large corporations face with digital transformation, have a profound understanding of the digital landscape and state-of-the-art digital marketing technologies. You love to dig into the details and complexity of our clients’ worlds and to collaborate hands-on with the teams. 
  • Result orientation. You have a proven track record of successful project and team management. You take full accountability and ownership of your role. You deliver excellent results with an action-oriented but quality-focused approach.
  • Communication. Excellent communication and interpersonal skills: you interact confidently in an international and intercultural, dynamic surrounding and are experienced in presenting and communicating professionally to client teams. You love to build connections to people and communities across the globe. Fluent English skills both orally and written, German skills advantageous.
  • Experience. You have gained relevant work experience in the field of digital project or account management in an international digital marketing environment. Experience in working in corporate environments advantageous. 
  • Resilience. You don’t mind if things become hectic and stay cool if things change unexpectedly. You strive in a fast-paced and dynamic working environment. Even under pressure you can provide consistent quality and reliable results.
  • Inspiring a can-do attitude. You love to get involved, you proactively approach opportunities and business challenges with a positive open mind. You inspire others to follow you.
What we offer
  • Opportunity to shape. You can actively shape our organization and continue the ctrl QS success story. Reap the fruits of your own initiatives and see the impact of what you do.
  • Exposure and top clients. We enjoy long term and profound client relationships. You will work closely with leading global brands, helping them to steer digital transformation in their organization.
  • Learning and development. We face new challenges every day and we encourage you to take them on. You’ll never stop learning when working with us. We’ll plan your development steps together.
  • Work-life balance. We strongly believe that a healthy work-life balance not only makes us happier but also leads to better results. We offer opportunities to work from home, temporary remote work and sabbatical opportunities.
  • Culture and Team. We always strive to ensure that our intentions and everyday actions are guided by our values: Trust, Dynamism, Quality, Collaboration, Impact and Professionalism. An open, committed, supportive, multicultural, fun and powerful team is looking forward to welcoming you soon!
  • Working environment. Our beautiful office is located in the heart of Berlin. We offer fresh fruit every day, weekly breakfasts and yoga classes, team and company events, and more.
Sending applications for this position is currently not working. Try again later.

Your application

Thank you for considering a career at ctrl QS GmbH. Please fill out the following form. In case you are experiencing problems with the document upload, mail your documents to jobs@ctrl-qs.com.

Please upload any documents that you want to include with your application. CV and cover letter are required, and you should also attach copies of your references and certificates.
In order to upload multiple files, please select them in one go by using the CTRL key on Windows or the CMD key on Mac.